Kilos
Support
Mail [email protected] and you will get a reply from a person, usually the same day. Say what phone you are on and what you were doing, and it will be quicker.
I paid on the web and I cannot get into the app
Install Kilos on your phone, then open Settings inside the app and tap Subscribe, then “I have a code”. Enter the eight digit code from the page you saw after paying.
If you signed in with Apple or Google on that page instead, use the same button in the app and the subscription follows the account. If you have lost the code and cannot sign in, mail [email protected] from the address you paid with and you will get access the same day.
How do I cancel?
If you subscribed on this website, open the manage page and cancel there. If you subscribed inside the iPhone app, open Settings in the app and tap Subscription, which opens Apple’s own manage sheet. On Android the same button opens the Google Play subscription page.
Cancelling keeps your subscription until the end of the period you already paid for. Your training history stays in the app either way.
How does the free trial work?
The yearly plan starts with three days free. Cancel any time before the third day and you pay nothing. If you do nothing, the year starts and the card is charged. The monthly and weekly plans have no trial and are charged straight away.
Can I bring my history from Strong?
Yes. In Strong, export your data to CSV (on Android it is under Data management, then Export data), then in Kilos open Settings, History, Import from Strong, and pick the file. Workouts, sets, notes and body measurements all come across, and both the iPhone and the Android export formats are read.
I subscribed but the app still shows the paywall
Open Settings and tap Restore purchases. If you bought on the web, use “I have a code” or sign in with the same Apple or Google account you used when you paid. If it is still locked after that, mail [email protected] and say which way you paid; that is enough to find the purchase.
Does it work without a connection?
Logging a workout is entirely on the phone and needs no connection. The coach needs one, because it runs on our server. Anything you log offline syncs the next time you have signal.
How do I delete my account and my data?
In the app: Settings, Account, Delete account. From here: the delete page. Deleting the account removes your training data from our servers. It does not cancel a subscription bought from Apple or Google, so cancel that first.
Still stuck? Mail [email protected]. For anything about data and privacy, the privacy policy says what is stored and for how long, and the terms cover the subscription.